Review of Myanmar Tour Packages From Israel
Myanmar Tour Packages From Israel
Hello Hue, how are you?
Hello Hue, how are you? Sorry it took me a week to get back to you (since we returned to Israel, that is).
Our vacation was magnificent! We had a wonderful time. Aside from the fact that Myanmar is beautiful, the guides and drivers were superb, they always were there on time to greet us, and they were informative, pleasant, and sensitive to our needs and desires. Everything worked like a clock! Yet the best part (and please forward this information to your superiors) was your handling of the "operation", from your first response to my initial inquiry, to your "real time" responses during the trip (I think we accumulated altogether about 60-70 emails between us altogether...). You have been responsive, patient, and so very informative without which, I am sure, we wouldn't have been able to enjoy the vacation as much as we have!
Going down to the detail level, and please do not take this as criticism but rather as a constructive feedback, please note the following:
- Our best guide, by far, was the guide in the trek. His name is Aung Aung Oo (I believe that he does not usually work for your company but he substituted for somebody else). An excellent young man which, if there is any way to convey to him our appreciation, it will be great.
- The second hotel in Yangon, East Hotel, like I wrote you already, was the worst!!! Toilets without doors make it very unpleasant. Yet the "compensation" - the last night in the Kandawgyi Palace Hotel was a great choice of yours, and a great way to spend the last night in Yangon. Thank you for that.
- I suggest that from now on you inform those who intend to go on a trek in this season to bring good trekking shoes. "good walking shoes" will not be able to handle the unbelievable amount of mud and some water enroute. I understand that in the dry season it is different, but not in or around the rainy season (luckily we had trekking shoes with us so all went well).
Once again, Hue, you have been wonderful and we are sincerely grateful Should we plan on another trip to this side of the globe I will certainly get in touch, and I will most certainly continue recommending you to others.
Most sincerely, I wish you all the best,
PS Attached is a picture of Nili and I, so that you know who you dealt with :-)
Ur Omry & Nili Omry from Israel
Dear Jack,
Review of your excellent service along our Myanmar (11 days) & Indochina grand tour (43 days) of total 54 days!!!
It is a pleasure to tell you how much we enjoyed our Indochina experience due to your excellent service.
I was careful to start(as a pilot plan) with Myanmar!
It took no time for me to be sure that we have found the way to work together building both understanding & trust!
Although I presented you a detailed Itinerary for the whole duration with no compliance with your standard itineraries, you were cooperative & understanding keeping in touch along the planning in an admired way.
I have told you that out of precaution I asked Asian Trails to offer the same ... they failed to do it!!!I have to praise your leading motivating & controlling your colleagues & the many guides in your local offices along the itinerary (Myanmar, Laos, North & South Vietnam & Cambodia) while keeping an open line for me if I had any problem requiring your attention.Meeting Carmela & me in Hanoi for lunch to give me a mobile phone to use all over Vietnam to assure personal communication was really "out of the line of duty" I know & I have put it forward ... that i was a tough client who knew what he wants & made sure I get it & Carmela needed special attention & comfort using her Crutch ... although coping with all challenges like the golden Rock & Mt Popa in Myanmar, through the Valley of Jars & Phonsavan to Dien Bien Phu along Routes 13N & 12N (under heavy works) to Sa Pa Bac Ha on the Chinese border.There is no way that in such a long & demanding itinerary ( in the top season of National & new year Holidays) will not be some problems or changes required ... Yet, your inherent readiness to help & ability react immediately with constructive solutions, is remarkable.
Dear Jack,
I could go on & on without exaggerating ...
Yet it is time to wrap up thanking you & your company who lets you conduct the business this way ...
We really felt that you followed the saying : The customer first!
Although we thanked personally all the wonderful helpful & knowledgeable guides & drivers, along the way please convey them our gratitude ... We did our best to adjust to their English ...
You may be sure that our presentation of the trip to everyone, includes always the best compliments & recommendations to you & your company.
Keep on ...
We meant it when we invited you to visit us in Israel ...
We will be happy to show you around with care ...
Have a successful (snake)year
Yours,David & Carmela from Israel
Dear jack
I want to thank you very much for handling the organization of our trip. You were very patient in accommodating all our requests and you delivered everything you promised. You dealt with every detail and surprised us very much when you interrupted your weekend to entertain us in Hanoi (including inviting is for dinner) just because our flight to Saigon was delayed by two hours. We enjoyed working with you and will be happy to serve as reference to any future client of yours. I have no hesitation in recommending you and your company.
Regards
Etti & Jack Elaad Israel from Israel